When you book a flight with United that is operated by Lufthansa, you may encounter a frustrating situation where you’ve paid for seat selection, but Lufthansa’s website doesn’t allow you to choose your seat. What’s going on?
The issue arises because partner airlines like United and Lufthansa often share responsisbilies. In this scenario, the traveler found himself caught in a loop between the two airlines. United derected him to Lufthansa, while Lufthansa insisted that United was in charge.
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The important thing to note is that bookings with partner airlines typically come with two PNRs —- one for United and another for Lufthansa. By using the Lufthansa PNR on their website or app, you can select your seat and pay for any available upgrades.
This is crucial detail that can save you both time and frustration. Always check your reservation for two PNRs when booking with partner airlines. This experience highlights that dealing with airline partnerships can often be more complicated than it appears.
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What should have been a straightforward process became a frustrating exchange, leaving travelers feeling powerless and uncertain. It’s a valuable reminder pf the need to pay attention to the details, as no one wants their travel plans disrupted by confusion and added stress.
