Vivo has extended warranty services for its customers in India by 30 days. The warranty extension is applicable on all Vivo devices, though it is not available to all consumers and is limited to customers living in lockdown-imposed areas. So, if you are in a city that is under lockdown due to a surge in coronavirus cases, you will be able to avail the extension of the warranty of your Vivo smartphone if it was about to expire. The company said that the policy would address concerns of all customers who could not visit a service centre to avail service due to the lockdown.
In addition to the warranty extension, Vivo has brought a handset pick-and-drop service for its customers that is touted to be available for free-of-cost — depending upon the current situation of the state.
Vivo noted in a press statement that the 30-day warranty extension will be calculated from the day when the service centre resumes business. The company also said in a tweet that the extended warranty will be applicable if the expiry date of product warranty or replacement falls under the lockdown period. This means that not all Vivo consumers will be able to receive the warranty extension benefit for their devices as it will be subjected to the expiry date of product warranty or replacement.
Earlier this week, Poco also announced that it has extended warranty for its phones in India by two months. That extension is, however, applicable to all Poco customers in the country whose warranty was set to expire in the months of May and June.
Poco also announced it halted new launches in the country and decided to not conduct any launch in May. Companies including Asus and Realme also took similar steps and delayed their launch plans due to the coronavirus crisis in the country that has restricted availability of smartphones, among other things. However, at the same time, players like Xiaomi are continuing to host their regular virtual launch events.