Services at the Mumbai Airport’s Terminal 2 on Thursday were restored after a technical snag, due to internet server outage, causing long queues, delay and inconvenience for passengers.
The outage occurred due to a damaged cable, forcing airlines to issue boarding passes manually, officials said.
Passengers completing the check-in process for their flights faced a tough time.
Mumbai International Airport Ltd (MIAL) spokesperson said the disruption in the network was temporary and the internet services at the country’s second busiest airport were back to normal.
“There was a network interruption resulting from a cable cut during some construction work in the city. This interrupted the various ticketing systems. All systems are now restored and working,” MIAL said in a statement.
As soon as the server went down our staff started issuing boarding passes manually to avert flight delays, said an official of an airline.
In a brief statement, Central Industrial Security Force at the airport said: “Due to the server down at Mumbai International Airport, the crowd is slightly more than normal. The crowd is being managed well and there is no chaos as manual passes are being issued.”
Several passengers took to social media to raise their grievances.
System crash at #MumbaiAirport @airindiain #allairlines Crazy crowd and long queues. Expect delayed flights and more… pic.twitter.com/3ImGgmjUYy
— Kiwi (@kiwitwees) December 1, 2022
Rush at Mumbai International Airport Terminal 2 for immigration@CSMIA_Official #mumbai #terminal2 #immigration #rush #saturday #morning pic.twitter.com/MNnuOa0E1j
— kmphclub_india (@kmphclub_india) November 25, 2022
Earlier, the Mumbai International Airport Stadium in a statement said, “Our passengers are requested to allocate additional time for check-in and also to kindly connect with their respective airlines, owing to a temporary network interruption outside the airport due to on-going development in the city.”
“Our teams are present on ground and manual processing has been initiated to facilitate all passengers. We sincerely regret the inconvenience and thank our passengers for their understanding,” it added.
(With inputs from agencies)
