Recently, a resident of Gurugram claimed that an Urban Company technician, who came to install his new LED TV, caused damage to the television. Dissatisfied, he reached out to the customer support of the local services company, which offered a reimbursement of only Rs. 10,000 for a TV that cost around Rs. 40,000.
The aggrieved customer’s friend took to the micro-blogging site ‘X’ to share images of the damaged TV and Urban Company’s acknowledgment of their mistake, offering a mere Rs. 10,000 in compensation. Even the customer, Akash Jaini, joined the conversation, expressing his displeasure. He mentioned, “Ridiculous treatment despite admitting their fault in destroying a brand new 55inch QLED TV, they were insistent not to bear more than 25% of the repair cost…” along with screenshots of the conversation with an Urban Company representative who admitted their technician’s responsibility for the TV malfunction.
The representative told Akash, “It takes me a great deal of embarrassment that the fault was done on our part and it caused a major loss to you. I completely understand, but unfortunately, due to certain policies, I am unable to initiate more than Rs 10,000.” After further discussions, the company revised the compensation to Rs. 20,000, according to Akash.
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“@UC_Assist called offering 20k, which means they aren’t bound to their 10k contractual limit. I denied insisting on a compensation of the full amount. Then they called up the service guy and suddenly decided he was never responsible for the damage,” alleged Akash, also claiming that the company denied the technician’s mistake this time, fuelling his anger.
Akash recounted the ordeal with the company again, sharing an image of their technician alongside the TV. “I have call recordings of the 20k offer which exceeds their alleged contractual limits as well as the recording of the call where they have stated that the service professional cannot be lying and therefore I am lying/ being dishonest about the damage despite absolutely no proof,” he wrote.
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He even shared a screenshot of his LinkedIn, showing how UC officials have been visiting his profile since his online complaint went viral.
