A frequent flyer has described a harrowing travel ordeal with American Airlines, pointing to repeated failures in service and communication during a roundtrip from JFK to Athens. What should have been a routine transatlantic journey became a multi-day nightmare.
The outbound flight from JFK was grounded on the tarmac for six hours due to engine issues, with minimal air conditioning and no food provided despite 100-degree weather.
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Passengers were eventually deplaned close to midnight without a proper explanation. Though AA promised hotel and meal vouchers via email, many of people including the traveler, received nothing. They had to Uber home at their own expense and return the next day for the rescheduled flight, which left 22 hours late.
The return leg was worse. Just hours before departure from Athens, the passenger was told the flight was delayed by 48 hours due to unspecified “operational issues.” After hours of waiting and pleading, they were rebooked via Air Canada through Toronto. Again, no hotel vouchers or food compensation were given, forcing the traveler to spend $175 out of pocket. To top it off, their connecting flight to JFK was briefly canceled, only to be reinstated with no clarity.
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Such treatment from a major airline is unacceptable. American Airlines’ failure to provide timely updates, basic support, or promised amenities shows a troubling lack of accountability. For a seasoned traveler to call this their worst experience says volumes about the airline’s recent decline in reliability and customer care.
