The Centre on Saturday (May 30, 2026) unveiled an Artificial Intelligence (AI)-enabled chatbot to help citizens raise grievances against government departments online.
Launching the chatbot named ‘Samadhan Didi’ here, Union Minister of State for Personnel Jitendra Singh termed it “democratisation of public grievance mechanism” in the nation.
Citizen can now lodge their grievances by simply speaking to the chatbot, in their own language, and describing their concern in plain words, without needing to know the Ministry/department, category or sub-category it comes under, Mr. Singh said. The chatbot understands the concern, asks a few relevant clarifying questions, automatically identifies the appropriate Ministry, department, category and sub-category, and files the grievance with the correct authority, the Minister said.
Developed by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with Bhashini (an AI-powered tool), the chatbot has been developed within secure government infrastructure, ensuring data privacy. At the launch event, the chatbot was demonstrated live and tested in different Indian languages.
The chatbot marks a significant step towards making public grievance redressal simpler, more accessible and truly multilingual, the Minister said.
Mr. Singh urged the States and other stakeholders to adopt and integrate AI-driven, voice-assisted tools like ‘Samadhan Didi’ into their own State-level grievance portals to reach out to the last mile.
Highlighting the paradigm shift in the public grievance mechanism in the country in the last 12 years of the Modi government, he said that when the government assumed office in 2014, the grievance redressal system witnessed limited public participation, with only about two lakh grievances being registered annually through the CPGRAMS (Centralised Public Grievance Redress and Monitoring System) portal. CPGRAMS allows citizens to raise grievances against government departments online.
The number of grievances received through the system had now increased manifold to over 25 lakh every year, Mr. Singh said.
Mr. Singh said the shift reflected the growing public confidence in the government’s responsive and citizen-centric approach, as the grievance disposal rate had now crossed 95 per cent.
The Minister observed that the chatbot reflects the commitment to governance that reaches the last citizen.
He said that India’s linguistic diversity must be an enabler of access rather than a barrier, embodying the spirit of a self-reliant, technologically sovereign India in which every citizen’s voice is heard, in their own words and in their own language.
Mr. Singh said that efforts are underway to expand linguistic accessibility on the CPGRAMS platform.
Apart from the 22 languages of the Eighth Schedule of the Constitution, regional and indigenous languages such as Bhojpuri, Garo, Khasi and Mijo and Bodhi are being incorporated in a phased manner, ensuring greater inclusivity for citizens from diverse linguistic backgrounds.
Published - May 30, 2026 09:37 pm IST
Source: The Hindu - India News
