HomeTechnologyVerizon acknowledges "pain" of new unlock policy, suggests change is coming

Verizon acknowledges "pain" of new unlock policy, suggests change is coming

TechnologyFebruary 19, 2026
2 min read
Verizon acknowledges "pain" of new unlock policy, suggests change is coming
Report: Verizon's goal is "immediate unlock for all payment methods really soon."

Following our report last week that Verizon is forcing people to wait 35 days for phone unlocks after paying off device installment plans, Verizon is apparently trying to eliminate the inconvenient delay. But Verizon hasn't confirmed the plan to Ars, and a Verizon statement published by Android Authority yesterday did not provide any timeline for implementing the change.

As a refresher, an update to Verizon’s device unlocking policy for postpaid customers imposed a 35-day waiting period when a customer pays off the remaining balance of a device installment plan online, in the Verizon app, or with a Verizon gift card. There's also a 35-day waiting period after paying off an installment plan over the phone or at a Verizon Authorized Retailer.

Saying restrictions are needed to counter fraud, Verizon will only unlock a phone immediately when someone pays off their device-plan balance at a Verizon corporate store or when someone pays off an installment plan on schedule via automatic payments. If you're partway into one of Verizon’s 36-month device installment plans and pay off the remaining balance early, but without making a trip to a Verizon corporate store, you'd have to wait 35 days for an unlock that would allow you to switch the phone to a different carrier's network.

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Source: Ars Technica

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